Shipping & returns

Matrioshka Shipping

Stimazo (Stichting Maria Sophia Zorg)  lowers the shipping rate on matrioshka dolls by
DHL Postal or TNT Postal Express Service Worldwide

International Shipping

Stimazo will ship internationally under the following conditions:

We reserve the right to refuse to process of  any order if payment is not arrived.

Processing of international orders takes some days until payment via transfer arrive Paypal or credit cards payments arrive inmediately. Please allow time for us to pack  your order . We will e-mail this information to you before your order is processed and shipped.

Most orders are shipped by DHL or TNT . Delivery for most shipments is estimated by the DHL and TNT  at 3-10 days depending on the country. Although most parcels arrive in this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. . Stimazo has no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping.

If you order does not arrive within 30 days, we can place a claim to DHL or TNT for a lost parcel. Lost parcels will be refunded or resended.

Customs, Duty Tax and VAT - Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if neccessary. You can usually obtain this information by contacting your postal office or customs office.

Packaging
Stimazo  takes great care in packing your order to ensure its safe arrival. All  Matrioshkas are packed in plastic bubble bags . Stimazo recycles packaging material whenever possible - we ask you to do the same.

Sending a Gift
If you would like a gift sent, please provide the full name and address of the recipient in the ship to box. Please indicate that the order is a gift. Stimazo is happy to include a message with your order - please let us know what you would like the message to say.

Returns
We will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in saleable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds will be credited back to the card or account used to purchase the item. We do not refund shipping. Returns sent without an authorization are subject to a 20% restocking fee.

Damaged Goods
If goods are damaged during shipment by DHL or TNT , save the item, the box and all packing material. Notify us by email and with a foto of the damaged products and we will place a claim with DHL or TNT . They insures all shipments and so far has made good on them. You may have to allow a DHL or TNT  representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense.

Canceling Orders
We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request and payment. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at hans@matrioshka.nl . Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.