Shipping & returns

Matrioshka Shipping

Stimazo (Stichting Maria Sophia Zorg)  lowers the shipping rate on matrioshka dolls by
DHL Postal or TNT Postal Express Service Worldwide

International Shipping

Stimazo will ship internationally under the following conditions:

We reserve the right to refuse to process of  any order if payment is not arrived.

Processing of international orders takes some days until payment via transfer arrive Paypal or credit cards payments arrive inmediately. Please allow time for us to pack  your order . We will e-mail this information to you before your order is processed and shipped.

Most orders are shipped by DHL or TNT . Delivery for most shipments is estimated by the DHL and TNT  at 3-10 days depending on the country. Although most parcels arrive in this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. . Stimazo has no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping.

If you order does not arrive within 30 days, we can place a claim to DHL or TNT for a lost parcel. Lost parcels will be refunded or resended.

Customs, Duty Tax and VAT - Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if neccessary. You can usually obtain this information by contacting your postal office or customs office.

Packaging
Stimazo  takes great care in packing your order to ensure its safe arrival. All  Matrioshkas are packed in plastic bubble bags . Stimazo recycles packaging material whenever possible - we ask you to do the same.

Sending a Gift
If you would like a gift sent, please provide the full name and address of the recipient in the ship to box. Please indicate that the order is a gift. Stimazo is happy to include a message with your order - please let us know what you would like the message to say.

Returns
We will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in saleable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds will be credited back to the card or account used to purchase the item. We do not refund shipping. Returns sent without an authorization are subject to a 20% restocking fee.

Damaged Goods
If goods are damaged during shipment by DHL or TNT , save the item, the box and all packing material. Notify us by email and with a foto of the damaged products and we will place a claim with DHL or TNT . They insures all shipments and so far has made good on them. You may have to allow a DHL or TNT  representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense.

Canceling Orders
We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request and payment. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at hans@matrioshka.nl . Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.

EUROPE

0-500gr : 4,95 euro
500-1000gr : 9,95 euro
1000-2000 gr: 13,95 euro
2000-5000 gr: 17 euro
5000-10.000 gr : 24 euro
Albania
Andorra
Armenia
Austria
Azerbaijan
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
French Guiana
Georgia
Greece
Greenland
Guadeloupe
Hungary
Iceland
Ireland
Italy
Kazakhstan
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia, the Former Yugoslav Republic of
Malta
Martinique
Mayotte
Moldova, Republic of
Monaco
Netherlands, The
Poland
Portugal
Reunion
Romania
Russian Federation
Saint Pierre and Miquelon
San Marino
Serbia and Montenegro
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
GERMANY:
0-2000 gr: 6,40 euro
2000-5000 gr : 8,95 euro
5000-10000 gr. : 13,95 euro
10000-20000 gr : 17,95 euro
WORLD
0-2000 gr: 13,90 euro
2000-4000 gr: 27,80 euro
4000-6000 gr: 42,00 euro
6000-8000 gr: 56 euro
8000-10.000 gr: 60 euro
Afghanistan
Algeria
American Samoa
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Aruba
Australia
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belize
Benin
Bermuda
Bhutan
Bolivia
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Congo, the Democratic Republic of the
Cook Islands
Costa Rica
Cote D'Ivoire
Cuba
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Ghana
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and Mcdonald Islands
Honduras
Hong Kong
Iceland
India
Indonesia
Iran, Islamic Republic of
Iraq
Israel
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic of
Korea, Republic of
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya
Macao
Madagascar
Malawi
Malaysia
Maldives
Mali
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Oman
Pakistan
Palau
Palestinian Territory, Occupied
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Puerto Rico
Qatar
Reunion
Romania
Rwanda
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Singapore
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Swaziland
Syrian Arab Republic
Taiwan, Province of China
Tajikistan
Tanzania, United Republic of
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Viet Nam
Virgin Islands, British
Virgin Islands, U.s.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe


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