(1) All goods from stock are dispatched on the next working days following the order payment by TNT or DHL Postal express. Items requested by standard delivery should reach you within 3-4 days of dispatch.
(3) While we will do our very best to make delivery within a stated timeframe, the response of TNT or DHL may cause delivery dates to vary. In the event that your order is delayed we will appreciate you email us straight away. However, it is also possible that items may be dispatched earlier than stated.
(4) If you are ordering more than one type of doll then we will wait until the entire order is complete before dispatching your goods as postage is calculated as a combined order.
(5 It very occasionally happens that an item is no longer available, in which case we will send you a refund or offer an alternative item.
(6) The vast majority of our products are sent by recorded delivery. Should you anticipate a problem with accepting delivery (having to work that day, no-one at home, holidays, etc) then please provide special instructions at the time of placing your order, or at the earliest possible date to ensure we have time to amend your details prior to your order being selected for dispatch.
(7) Your items will be packed very carefully to ensure that they arrive at your door undamaged. Please take extra care when opening your items as these are fragile and can be easily damaged by sharp objects such as knives or scissors. Items damaged in such a way cannot be returned for a refund. Please bear in mind that the products you are buying are hand made from natural wood, which by its nature may have variations in form.
(8) Cancellation & Returns Policy - In the unlikely event that you are unhappy with your purchase, please send it back to us within 7 days of receipt and we will issue a full refund of the purchase price. If the dolls were damaged or faulty upon arrival, then we will also refund postage costs.
(9) All issues will be rectified but please notify us as soon as possible via email. You can also telephone the customer services help line on +31-774724100 between the hours of 9am-5pm Monday to Friday. We cannot accept responsibility for items that are damaged through neglect or which have not been cared for according to any instructions supplied. Our liability is restricted to the purchase price of the item ordered.
(10) We reserve the right to alter and amend these terms and conditions without prior notice.
We strive to provide the best possible products and level of service we can, but if you do encounter any problems please contact us for complete assistance.
Our foudation Stimazo is committed to supplying high quality items for personal use and wholesale. In accordance with the established custom of the trade, we will in no case be liable for more than the actual amount paid for any particular product purchased.